366ace Terms and Conditions
Please read all the following terms carefully before using this platform. By accessing the site or creating an account, you are considered to have accepted these terms.
General Overview
366ace (referred to hereinafter as the "Platform", "we" or "service") operates an online gaming and entertainment service for Bangladeshi players. These terms and conditions ("Terms") form the core agreement between 366ace and the user of the site ("you" or "member").
These Terms are written in English and apply to users in Bangladesh. By accessing the website, registering an account, or using any service, you agree to comply with these Terms, our Privacy Policy and our Responsible Gaming Policy.
We reserve the right to modify or amend these Terms at any time. Continued use of the site after any changes means you have accepted the updated Terms.
Eligibility and Age Requirement
2.1 Age Requirement
366ace services are open only to individuals aged 21 years or older. You must state your age accurately when creating an account. We may request documents to verify your age at any time.
Use of the platform by minors is strictly prohibited. If any member creates an account by providing a false age, that account will be immediately closed and all associated balances may be forfeited.
2.2 One Account Policy
Each individual may create only one account. If the same person operates multiple accounts, 366ace reserves the right to close all such accounts and withhold any accumulated funds.
2.3 Accuracy of Information
All information provided at registration — name, address, date of birth, payment details — must be truthful and accurate. Providing false or misleading information may result in the account being suspended or closed.
Account Management
3.1 Account Security
It is your responsibility to keep your account login details completely confidential. Do not share your password or account information with any third party. Any unauthorised access or suspicious activity on your account must be reported to the support team immediately.
3.2 Account Responsibility
You are personally responsible for all activity carried out through your account. Transferring, selling, or renting your account is strictly prohibited.
3.3 Closing Your Account
You may contact the support team at any time to close your account. Before closing, make sure you have no pending transactions or outstanding bonus wagering requirements.
3.4 Right to Terminate an Account
366ace may immediately terminate an account for any of the following reasons:
- Violation of the Terms
- Evidence of fraud or deception
- Abuse of the bonus system
- Operating multiple accounts
- Confirmed to be an underage user
- Suspicion of money laundering or illegal activity
Deposit and Withdrawal Policy
4.1 Deposit Terms
The minimum deposit amount is ৳100. This limit applies to each payment method. Currently accepted payment methods are: bKash, Nagad, Rocket.
When depositing funds into your account, ensure the payment is made from a method registered in your name. Deposits from third-party payment accounts are not accepted.
4.2 Withdrawal Terms
The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes.
Before requesting a withdrawal, ensure that your account's KYC verification has been completed. Documents to verify your identity may be required for larger withdrawal amounts.
4.3 Transaction Verification
All deposit and withdrawal transactions are secured with SSL encryption. 366ace may carry out additional verification at any time to ensure transaction security. Transactions may be cancelled if verification fails.
4.4 Fees and Charges
366ace does not charge any transaction fees. However, your payment service provider (bKash, Nagad, Rocket) may apply their own charges, which are your responsibility.
Bonus and Promotion Policy
5.1 Welcome Bonus
New members are eligible to receive a 100% bonus on their first deposit up to ৳10,000. For example: deposit ৳1,000 and receive a ৳1,000 bonus — your total balance will be ৳2,000.
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 20 times (20x). This means you must wager 20 times the bonus amount before you can withdraw it.
5.3 Bonus Usage Rules
- Wagering requirements must be met before bonus funds can be used.
- Wagering must be completed before winnings earned from a bonus can be withdrawn.
- Multiple bonuses may not apply at the same time.
- The validity period of a bonus will be stated in the terms of the relevant promotion.
- If bonus abuse is suspected, the bonus and any associated winnings may be cancelled.
5.4 Other Promotions
366ace runs various promotions and offers from time to time. Each promotion has specific terms that are published alongside the offer. Where there is a conflict with the general Terms, the promotion-specific terms will apply.
Betting and Gaming Rules
6.1 General Betting Terms
All bets are final once placed and cannot be changed. The outcome of a bet depends on the result of the relevant game or event. The decision of 366ace is final and binding.
6.2 Errors and Technical Issues
366ace reserves the right to void any incorrect results or unusual payouts arising from system errors or technical issues. In such situations, we will review all related bets and ensure correct settlement.
6.3 Suspicious Activity
If a member attempts to exploit weaknesses in the betting system or profit by dishonest means, the related bets may be voided and the account may be suspended.
6.4 Game Service Providers
366ace works with various third-party game service providers, such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe and others. The terms of these providers may also apply.
VIP Program
The 366ace VIP program has three tiers. Each tier offers a weekly cashback benefit:
- Bronze: weekly cashback up to 0.4%
- Silver: weekly cashback up to 0.8%
- Gold: weekly cashback up to 1.2%
Members may be promoted to a higher VIP tier based on regular participation and activity. 366ace reserves the right to modify or cancel VIP benefits.
Responsible Gaming
366ace places the highest importance on responsible gaming. We believe gaming should be for entertainment, not a solution to financial problems.
- Do not bet more than you can afford.
- Do not treat gaming as a source of income.
- Do not place more bets to try to recover losses.
- If needed, you may request a temporary self-exclusion from your account.
To learn more about responsible gaming, visit our Responsible Gaming Policy page.
Privacy and Data Protection
Protecting your personal information is a primary responsibility of 366ace. Information provided when creating an account is used only for delivering services, verifying identity, and meeting legal obligations.
We do not sell your information to third parties. However, limited information may be shared with partners necessary for operating our services, or where required by law.
To learn more about data protection, please read our Privacy Policy.
Limitation of Liability
10.1 Service Guarantee
366ace is committed to providing services that meet reasonable technical standards. However, we are not liable for temporary unavailability caused by internet disruption, server maintenance, or faults in third-party services.
10.2 Claims for Damages
366ace's liability for losses caused by technical errors or unforeseen circumstances is limited to the original value of the affected transaction. Claims for indirect or consequential damages are not accepted.
10.3 Third-Party Services
366ace is not directly liable for errors or delays caused by game providers or payment providers. We will attempt to mediate in such situations.
Prohibited Activities
The following activities are strictly prohibited on the 366ace platform:
- Money laundering or transactions involving illegal funds
- Fraud or deceptive activity
- Use of betting bots or automated software
- Creating multiple accounts
- Placing coordinated bets to circumvent bonus terms
- Exploiting system vulnerabilities
- Providing false identity or information
- Engaging in fraudulent behaviour toward other members
If any of the above activities are proven, the account will be immediately closed, all funds may be forfeited, and legal action may be taken if necessary.
Dispute Resolution
12.1 Complaints Process
If you have a dispute or complaint, please first contact us via our 24/7 live chat support or by email at ([email protected]). We will endeavour to review and respond to your complaint within 48 hours.
12.2 Final Decision
In disputes relating to game results and betting, the decision made based on the review by the 366ace technical team is final. In payment-related disputes, we will mediate with the relevant payment provider.
Changes to Terms
366ace reserves the right to change, add to, or cancel these Terms at any time. For significant changes, we will publish a notice on the platform and/or inform you by registered email.
Continued use of the platform after any changes means you have accepted the new Terms. If you do not agree to the new Terms, you may close your account.
Contact and Support
If you have any questions about these terms and conditions or need assistance, please contact us:
- Live Chat: 24/7 Bengali support — contact us directly from any page on the site.
- Email: [email protected]
Our support team is always here for you and ready to resolve any issue promptly.
For more information, see: